Privacy Policy

Welcome to YS Claims. We are committed to protecting your privacy and ensuring your personal information is handled in a safe and responsible manner.

This Privacy Policy outlines how we collect, use, disclose, and protect your data when you visit our website or interact with our services.

1. Who We Are

YS Claims is a UK-based accident management company offering support, vehicle replacement, legal help, and repair coordination for non-fault accidents. Our registered office is located in the United Kingdom.

2. Information We Collect

When you interact with our website or use our services, we may collect the following information:

Personal Information

• Full name

• Email address

• Phone number

• Postal address

• Accident details

• Vehicle information

Non-Personal Information

• IP address

• Browser type and version

• Device information

• Pages visited and time spent on our website

• Referring website (e.g., Facebook, Instagram)

3. How We Use Your Information

We use your information to:

• Respond to your enquiries and callback requests

• Manage and process accident claims

• Provide vehicle replacement services

• Contact you regarding your claim

• Improve user experience on our website

• Comply with legal and regulatory obligations

• Send service-related updates or important notices

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We process your personal data under the following legal grounds:

• Consent – when you voluntarily provide your information

• Contractual necessity – to perform our services

• Legitimate interest – to improve our services and communication

• Legal obligation – where applicable under UK law

5. How We Share Your Information

We may share your data with:

• Insurance companies

• Vehicle recovery and storage partners

• Legal representatives

• IT and hosting service providers

• Law enforcement or government bodies (if required by law)

All third parties are required to handle your data with the same level of care and security we provide.

6. Data Retention

We only keep your data as long as necessary to fulfil the purposes we collected it for, including satisfying legal, accounting, or reporting requirements.

7. Your Rights Under GDPR

You have the right to:

• Access the personal data we hold about you

• Request correction of any inaccurate data

• Request deletion of your data

• Object to processing

• Request restriction of processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please email us at info@ysclaims.com.

8. Cookies and Tracking Technologies

Our website uses cookies to improve performance and user experience. These include:

• Essential cookies for site functionality

• Analytical cookies for tracking visitor behaviour

• Marketing cookies for remarketing (e.g., Facebook Pixel, Google Ads)

You can manage cookie settings through your browser preferences.

9. Security

We take your data security seriously. We use SSL encryption, firewalls, and access controls to protect your personal information.

However, while we take all reasonable precautions, no method of transmission over the internet is 100% secure.

10. Third-Party Links

Our website may include links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices of these websites.

11. Children’s Privacy

Our services are not intended for individuals under 16. We do not knowingly collect data from children.

12. Updates to This Policy

We may update this Privacy Policy periodically. We encourage you to review this page regularly to stay informed about how we are protecting your data.

13. Contact Us

If you have questions or concerns about this Privacy Policy or your personal data, please contact us:

📞 Phone: 0121 6677 161
📧 Email: info@ysclaims.com
💬 WhatsApp: +44 7310 910131

YS Claims – Trusted Support for Every Step of Your Claim.
Helping you get back on the road – fast, fair, and stress-free.